Terms of service

📄 Terms & Conditions (UK E-Commerce)

1. About Us

This website is operated by:

  • Business Name: Classic_made Ltd

  • Email: Classicmadeltd@gmail.com

  • Registered Address: BD4 7SX Bowling hall road ,Bradford ,United Kingdom

  • Company Number: [If applicable]

We sell pet accessories through this website.

👉 UK law requires you to clearly provide business identity and contact details online 

2. Acceptance of Terms

By using this website and placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree, you must not use this website.

3. Products

We sell pet-related products including (but not limited to):

  • Toys

  • Collars & leads

  • Feeding accessories

  • Grooming products

We aim to ensure all product descriptions and images are accurate, but minor variations may occur.

4. Orders & Contract Formation

  • When you place an order, you will receive an order confirmation email

  • A contract is only formed once your order is accepted and dispatched

👉 Terms should clearly explain how orders are placed and accepted 

5. Pricing & Payment

  • All prices are listed in GBP (£)

  • Prices may change at any time

  • Payment must be made in full before dispatch

We accept payment via secure payment providers.

6. Delivery

Delivery times and costs are outlined in our Shipping Policy.

  • Delivery times are estimates, not guarantees

  • Risk passes to you once goods are delivered

7. Cancellation Rights (Consumer Contracts Regulations 2013)

If you are a consumer, you have the legal right to cancel your order:

  • Within 14 days of receiving the goods

  • Without giving any reason

You must return goods within 14 days of cancellation.

👉 UK law requires a 14-day cooling-off period for online purchases 

8. Returns & Refunds

Please refer to our Returns & Refund Policy.

You are entitled to:

  • A refund for cancelled orders

  • A repair, replacement, or refund for faulty goods

9. Faulty or Misdescribed Goods

Under the Consumer Rights Act 2015:

  • Goods must be as described, of satisfactory quality, and fit for purpose

  • You are entitled to a refund or replacement if they are not

10. Intellectual Property

All content on this website (including images, logos, and text) is owned by Classic_Made Ltd.

You may not copy or use any content without permission.

11. User Accounts (if applicable)

If you create an account:

  • You are responsible for maintaining confidentiality

  • You must not share your login details

  • We may suspend accounts that breach these terms

👉 Terms should define account responsibilities and restrictions 

12. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses

  • Nothing excludes liability for death or personal injury caused by negligence

13. Privacy & Data Protection

Your personal data is handled in accordance with our:

  • Privacy Policy

  • Cookie Policy

We comply with UK GDPR and data protection laws.

14. Changes to These Terms

We may update these Terms & Conditions at any time.

  • Changes will be posted on this page

  • Continued use of the site means you accept the updated terms

15. Governing Law

These Terms & Conditions are governed by:

  • Laws of England and Wales

Any disputes will be subject to UK courts.

SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS

We are offering an SMS/MMS mobile messaging program (the 'Program'), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the 'Agreement'). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the 'Dispute Resolution' section below. The Program uses artificial intelligence ('AI') technology to generate personalized messages, product recommendations, and conversational responses. Some or all messages you receive through the Program may be composed, in whole or in part, by AI systems rather than human agents.

AI-Powered Messaging Messages you receive through the Program may be generated using artificial intelligence and machine learning technology. This means that some messages, including product recommendations, promotional offers, and conversational responses, are created by AI systems rather than written by a human. You acknowledge and agree that:

(a) AI-generated messages may contain inaccuracies. While we strive to provide helpful and accurate information, AI-generated messages may include errors regarding product details, pricing, availability, promotions, or other information. You should independently verify any product information, pricing, or promotional offers before making a purchase decision.
(b) AI responses are not professional advice. AI-generated messages do not constitute professional, legal, medical, financial, or other expert advice.
(c) Your conversations may be processed by AI. When you reply to messages or engage in conversations through the Program, your responses may be processed by AI systems to generate relevant replies. Your message content, purchase history, and browsing activity may be used by AI systems to personalize your experience.
(d) You may request human assistance. If at any time you prefer to interact with a human representative rather than an AI system, you may request human assistance by contacting us.

By participating in the Program, you agree to receive recurring automated marketing mobile messages, including AI-generated content, personalized product recommendations, and conversational AI responses, at the phone number associated with your opt-in. You understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer and/or AI-generated content, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system ('ATDS' or 'autodialer'). You specifically consent to receiving messages where the content is generated, in whole or in part, by artificial intelligence systems.

Data Use for AI Personalization To provide you with personalized messages and recommendations through the Program, we may use information including your purchase history, browsing activity, product preferences, and prior message interactions. This information may be processed by AI systems, including third-party AI service providers, to generate relevant and personalized communications. We do not sell your personal information to third parties. Our AI service providers are contractually prohibited from using your personal information to train their general-purpose AI models.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO: (A) INACCURACIES, ERRORS, OR OMISSIONS IN AI-GENERATED MESSAGES, INCLUDING INCORRECT PRODUCT INFORMATION, PRICING, OR AVAILABILITY; (B) ANY DECISION YOU MAKE BASED ON AI-GENERATED CONTENT; (C) ANY PRODUCT RECOMMENDATION GENERATED BY AI SYSTEMS; OR (D) THE PERFORMANCE, RELIABILITY, OR AVAILABILITY OF AI FEATURES. THE PROGRAM AND ALL AI-GENERATED CONTENT ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT WARRANTIES OF ANY KIND.

"I agree to receive recurring automated marketing text messages (e.g., cart reminders, AI-generated content, personalized recommendations) at the phone number provided. Consent is not a condition to purchase. May include AI-generated content. Msg & Data rates may apply. Msg frequency varies. Reply HELP for help and STOP to cancel. View our Terms of Service and Privacy Policy."