Shipping policy

1. Order Processing Time

All orders are processed within 1–3 working days (Monday–Friday, excluding bank holidays).

  • Orders placed after 2pm may be processed the next working day

  • During busy periods, processing times may be slightly longer

👉 A shipping policy should clearly explain processing times and expectation

2. Delivery Options & Timeframes

We offer the following shipping options:

🚚 Standard Delivery (UK)

  • Estimated delivery: 2–5 working days

  • Cost: £[X.XX] or Free over £[X]

⚡ Express Delivery (UK)

  • Estimated delivery: 1–2 working days

  • Cost: £[X.XX]

📌 Typical UK delivery averages around 4–5 days, depending

3. Delivery Locations

We currently ship to:

  • 🇬🇧 United Kingdom

  • 🌍 [Optional: International – list countries]

If you are ordering from outside the UK:

  • Customs fees and import duties may apply

  • These are the responsibility of the customer

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery method

  • Order size/weight

  • Destination

👉 Clear pricing helps avoid cart abandonment and builds trust 

5. Delivery Time Disclaimer

Delivery times are estimates, not guarantees.

Delays may occur due to:

  • Courier issues

  • Weather conditions

  • High demand periods

Most couriers operate Monday–Friday, with optional weekend upgrades 

6. Order Tracking

Once your order has been dispatched:

  • You will receive a confirmation email

  • Tracking details will be provided (if applicable)

7. Failed Deliveries

If delivery fails due to:

  • Incorrect address

  • Customer unavailable

You may:

  • Be charged a redelivery fee

  • Need to collect from a local depot

8. Lost or Delayed Orders

If your order has not arrived within the expected timeframe:

  • Please contact us at: Classicmadeltd@gmail.com

Under UK law, goods must be delivered within 30 days unless agreed otherwise 

9. Damaged Parcels

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide photos if possible

We will:

  • Arrange a replacement or refund

10. Contact Us

For any shipping queries:

  • 📧 Email: Classicmadeltd@gmail.com

  • 📍 Business address: 

on service level 

ons